North Wales Holiday Cottages Ltd is an independent holiday letting agency acting on behalf on cottage owners. This policy refers to people who book or enquire about cottages through the agency and explains how we use any personal information we collect about you. There is a separate Privacy Policy for the owners of holiday cottages.
The information we collect:
So we can provide you with the best service we need to collect information when you make a booking, enquire about a cottage or any of the services we provide. This is the information we collect:
Name and contact information of the person making the booking including address, telephone numbers and email addresses.
Additional names, email addresses and telephone numbers given to us by you for the purposes of the booking
A contact history of each time we send or receive an email, phone call, letter, web chats, enquiry through the website or social media or a visit to our office.
A record of where you heard about us (e.g. internet search engine, tourist information centre, etc).
Details of each booking made through us including the property, arrival and departure date, party details (number of adults, children and infants) number of dogs or other pets, payment date, payment method and amount of any payments made.
For card payments, the last 4 digits of the card, card expiry date, amount paid and the payment service providers’ references. We do not collect your full card details, this is held by our payment providers.
Any additional purchases such as a Cadw Pass.
Any requests made to us in relation to the booking or directly to the agency.
Feedback from you about the property, the agency and any other comments made by you when submitting a review including optional information on your age, gender and any disabilities.
Details of any requests or information you give us which may help us advise you on the suitability of a property for you.
Comments from the owner or cleaner of the property in relation to the booking.
Digital identifiers such as cookies and IP addresses, see the section below on cookies.
All inbound phone calls to North Wales Holiday Cottages are recorded.
How information is collected:
We collect information from our website booking form, website enquiry forms, emails sent to us by you, during telephone calls, enquires made through social media, visits to the office or sent in letters to us. We also collect information if you voluntarily complete reviews, surveys or enter competitions. If your social media account settings permit us, we can collect any information available to us. Website usage information is collected using cookies.
How we use the information:
We collect information about you to process and manage your bookings.
Telephone calls are recorded for training and quality purposes.
Your name and/or email address or mobile phone number may be used to request a review on the agency’s service through the independent review company Feefo. Your name, and email address will also be used to a request a review of the property you stay at. The property review is an inhouse system.
With your permission we may use the data to send you marketing materials such as emails or items in the post and to try and identify properties or holiday activities that would be of interest to you. You may opt out of receiving these emails by clicking on the link at the bottom of the email or to opt out of receiving emails or any other form of marketing contact us at info@northwalesholidaycottages.co.uk , call us on 01492 582 492 or write to us at North Wales Holiday Cottages, 39 Station Road, Deganwy, Conwy LL31 9DF
Do we share your information?
We will not share your information for marketing purposes with any external companies or groups.
Your name, mobile telephone number and email may be shared with the Feefo review platform and may be used to request reviews about the agency’s service. Your information will not be used by Feefo for any other purpose.
We only share information outside of the agency for the purposes of managing your booking, for example with the cottage owner or cleaner.
We will also provide information requested in compliance with any legal requirements we have or in connection with any legal proceedings, prospective legal proceedings and in order to establish, exercise or defend our legal rights.
Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. They can also tailor the website to your needs, likes and dislikes by gathering and remembering information about your preferences or creating a shortlist of cottages. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Google analytics is used to track usage of the website and to help us improve the site. The cookies do not collect any personal information, your IP address is not stored by Google in a database, is not accessible to us but it could be potentially accessed by a Google employee.
Other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email us at info@northwalesholidaycottages.co.uk or write to us at 39 Station Road, Deganwy, Conwy LL31 9DF. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How long do we keep your information?
Your information is only stored for as long as required for business purposes or to meet legal and financial requirements. Usually we will retain the relevant information for up to 7 years from the date your booking is completed in accordance with tax and financial audit regulations.
How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you: by email to info@northwalesholidaycottages.co.uk or write to us at 39 Station Road, Deganwy, Conwy LL31 9DF.