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How do I book?

Bookings can be completed on our website or by telephoning the office. Our website is the best place to find detailed information about the cottages, with virtual tours giving you a clearer picture of the majority of our properties. Live availability means you know exactly what's available and the full price is displayed with no hidden extras. A small number of properties require electricity to be paid by meter reading, in which case this will be highlighted in the description.

Last minute bookings

If the dates you are booking are within 7 days you can book a property online but you will need to call the office to make payment. For last minute bookings we like to check with the owner of the property that everything will be ready for you. Please ensure you provide us with a telephone number should we need to contact you with any issues.

Short breaks

Generally, short breaks (less than a week) are only accepted during the low season. During the high season, short breaks are accepted within 2-3 weeks of the booking. The minimum number of nights you may book is 3. The website search will show you which cottages are taking short breaks for the time you have requested. Please call the office for more information or if you have a specific requirement.

Security deposits

Owners may charge you a security or good houskeeping deposit with your payment. This will be highlighted in the cottage description and during the booking process. The deposit will usually be returned to you within a week of your departure date. Naturally, a deduction may be made for any breakages or damage done to the cottage or if it is not left in an acceptable clean and tidy condition. This includes the correct disposal of rubbish/waste and dog mess.

Arrival and departure times

Properties may be occupied after 3pm and must be vacated by 10am unless otherwise stated - details will be included in the travel information. This allows enough time for the cottage to be cleaned and prepared for the next guests.

Fuel

Electricity and heating are included in the price of your booking unless otherwise stated in the cottage description (see Bookings FAQs for more information). Please make sure that any appliances are switched off when not in use, and that the heating is turned off during warmer weather. Windows should also be closed during cooler weather.

How to pay

You can pay by debit, credit or American Express card, with a 2% fee applicable to all credit card and American Express card payments. You may pay by bank transfer to our account (details provided at the point of booking your cottage), but please note that transfers made from banks outside the EU must add £10 to the total to cover bank fees. You may also pay by cheque as long as the cheque is received by the due date for the deposit (please write your booking reference number on the back of the cheque).

Paying by instalments

At no additional cost, you can make part-payments at regular intervals before your holiday, making the expenses more manageable. Unfortunately this does not apply to short breaks and does not apply within the 8 weeks before your stay. This can be done online or by calling the office.

Directions to your cottage

Once your payment has been received we will send detailed travel instructions to you. It’s worth noting that relying solely on sat navigations or Google map directions in the countryside can be a bad idea; rural post codes can often cover a wide area and reception can be poor. If you wish, we can supply a latitude and longitude for your sat nav. We recommend bringing a map along, too.

Cottage keys

Key collection information will be included alongside your travel instructions. Many properties have key safes which are opened using a combination given to you with the travel information but in some circumstances the owner may hand you the keys.

Access

Some properties are in remote locations which are accessed by steep and narrow roads or farm tracks. If you have any concrens please contact the office for more information.

Pets

Many properties accept pets at no extra cost: see the cottage details for information. If the property you are staying in is in the countryside or on a farm, please make sure that dogs are kept well away from livestock. Pets must never be left in the property on their own and are not permitted in bedrooms or on furniture. We ask that any dog mess is cleared from the garden.

Bedding and towels

With the exception of cots, all properties supply bedding. Towels are usually supplied - please check the cottage description.

Allergies

Some properties provide feather bedding; please ask for details if you have allergies, as some owners can provide alternatives. Please note that “no pets” in a description does not guarantee that pets have never occupied the cottage.

Parking

Some properties have limited or no reserved parking, and we always recommend you bring the minimum number of cars. Please check the details in the cottage descriptions for more information.

TV, mobile phone and internet

Reception and internet connections can be of variable quality depending on the area, and we’re afraid we cannot guarantee good reception/connection at all times. Most mobile phone networks publish coverage maps on their websites, though we can’t guarantee their accuracy.

Old Properties

Many of our properties are (delightfully) old and it is important to understand that such properties may have characteristically low ceilings, narrow stairs or may occasionally be subject to slight dampness, especially after a long wet period. If you have any concerns before or during your stay, please don’t hesitate to contact us.

Gardens

Please note that “enclosed garden” (as stated in some cottage descriptions) does not necessarily mean a secure garden; it may be enclosed by hedges or open style fencing.

Rural locations

As many properties are in rural locations, we cannot guarantee that they will be free from spiders, flies, woodlice, ants, wasps or mice. Foxes, badgers and even bats may be seen in the garden. If you have any problems, please contact the owner or key holder. A few of the more remote cottages have their own private water supply: these are treated but may occasionally have a brownish colour, especially after periods of heavy rainfall. This is nothing to be concerned about.

Accessibility

Some cottages are quite old and may not be as accessible as modern houses. For example, it may be that the stairs are narrower and steeper than you might be used to. We try to include this information in the descriptions of the property but the pictures and virtual tours (where available) are the best way to see exactly what the cottage is like.

Access statements have been published for some properties but if you have any specific requirements please contact us, we have visited all the properties and will be able to help you choose something suitable for your needs.

Several of our properties have been designed and/or modified to make them accessible for wheelchair users and those with mobility difficulties. Look for the GF symbol in the cottage descriptions, which indicates a bedroom and bathroom on the ground floor. Please let us know immediately if you have any specific needs and we will endeavour to advise you.

Lost property

Ourselves, owners or key holders will be prepared to return any lost items, however postage and packaging must be paid in advance by you. Unfortunately we can’t accept any responsibility for the safety or safe transit of these items. Forgotten items may be disposed of after 28 days, so please make sure that you take all your belongings with you on departure.

Travel insurance

You should consider taking out travel insurance as you never know what might happen between now and when you go on holiday. There are a number of companies which provide travel or cancelation insurance, you will need to make sure the policy meets your requirements.

Leaving the cottage

We ask that you please leave the cottage in a clean state, with the heating set to what it was when you arrived. Please ensure that you lock the door behind you and return the keys to the key safe and reset any key combinations to all zeros.